This privacy notice for Splitpoint Solutions (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), such as when you:
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Visit our website at splitpoint.io or any website of ours that links to this privacy notice
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Engage with us in any related way, including sales, marketing, support, or events
If you do not agree with our practices, please do not use our Services.
If you have any questions or concerns, contact us at [email protected].
1. WHAT INFORMATION DO WE COLLECT?
A. Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us voluntarily.
This may include:
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Names
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Phone numbers
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Email addresses
We do not collect or process sensitive personal information.
You are responsible for ensuring that all personal information you provide is accurate and up to date.
B. Information Automatically Collected
In Short: Some information — such as your IP address and device characteristics — is collected automatically.
We may collect:
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IP addresses
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Browser and device details
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Operating system
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Language preferences
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Pages viewed, access times, referring URLs
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Country and approximate location
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Log data, diagnostic data, crash reports
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Cookies and similar technologies
This information is used primarily to protect, operate, and improve our Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to operate our Services, communicate with you, improve performance, ensure security, and comply with legal requirements.
Below is a detailed breakdown of purposes and legal bases (GDPR & POPIA aligned):
A. Personal Information Provided by You
| Personal Information | Purpose of Processing | Legal Basis (GDPR/POPIA) |
|---|---|---|
| Name, Email Address, Phone Number | Responding to enquiries, providing requested information, customer support | Legitimate Interest (responding to enquiries); Contractual Necessity (service communication) |
| Name & Email Address (optional) | Sending marketing or promotional communications | Consent |
| Any information sent via forms or communications | Maintaining communication records, improving customer service | Legitimate Interest |
B. Information Automatically Collected
| Information Type | Purpose | Legal Basis |
|---|---|---|
| IP address, device data, log data | Security, fraud detection, service integrity, diagnostics | Legitimate Interest (security & operation) |
| Cookies, usage data | Analytics, improving website performance, personalizing user experience | Legitimate Interest; Consent where legally required |
C. Other Processing Purposes
We may also process your information for:
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Compliance with applicable laws and regulations (Legal Obligation)
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Preventing fraud or misuse of our Services (Legitimate Interest)
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Any additional purposes where you have provided consent
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share your information with trusted third parties who help us operate our Services.
A. Categories of Third Parties
We may share personal information with:
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Data Analytics Providers (e.g., website analytics, usage monitoring)
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Cloud Hosting & Infrastructure Providers (e.g., cloud storage, managed hosting)
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Customer Relationship Management (CRM) Tools
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Email & Communication Tools
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IT and Security Service Providers
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Professional Advisors (legal, accounting, compliance)
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Payment Processors (if applicable)
All third parties are bound by contractual obligations to protect your information and may not use it for their own purposes.
B. Business Transfers
We may share or transfer your information during any merger, sale, financing, or acquisition.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We may use cookies, pixels, and similar technologies for analytics and functionality.
Details are provided in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as necessary to fulfill the purposes described in this notice, unless a longer period is required by law.
When no longer needed, we will delete, anonymize, or securely store it until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement technical and organizational measures to protect personal information.
However, no system is perfectly secure. Transmission of data is at your own risk.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect information from individuals under 18 years of age.
If we become aware of such data, we will delete it promptly.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Under POPIA and GDPR (where applicable), you have the following rights:
Your Rights
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Right to Access: Request a copy of your personal information.
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Right to Rectification: Request correction of inaccurate or incomplete data.
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Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
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Right to Object: Object to processing, including direct marketing.
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Right to Restrict Processing: Request limited use of your data.
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Right to Data Portability: Request your data in a structured, machine-readable format (where applicable).
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Right to Withdraw Consent: At any time, if processing is based on consent.
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Right to Lodge a Complaint:
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With the Information Regulator (South Africa)
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Or with your local data authority (GDPR regions)
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To exercise any rights, contact us at [email protected].
9. CONTROLS FOR DO-NOT-TRACK (DNT)
Currently, we do not respond to DNT browser signals because no standard exists.
10. INTERNATIONAL DATA TRANSFERS
Because we may use cloud services and third-party providers located outside South Africa, your personal information may be transferred internationally.
When we transfer data outside South Africa (or the EEA, where applicable), we ensure appropriate safeguards, such as:
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Standard Contractual Clauses (SCCs)
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Equivalent POPIA-compliant protections
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Vendor certification frameworks
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Contractual data protection obligations
We ensure your information receives a level of protection consistent with POPIA/GDPR requirements.
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this notice periodically.
Revised versions will be indicated by an updated “Last Updated” date.