{"id":174,"date":"2024-06-24T11:48:46","date_gmt":"2024-06-24T11:48:46","guid":{"rendered":"https:\/\/splitpoint.co.za\/?page_id=174"},"modified":"2025-05-02T11:27:23","modified_gmt":"2025-05-02T11:27:23","slug":"end-user-experience-management","status":"publish","type":"page","link":"https:\/\/splitpoint.io\/uk\/end-user-experience-management\/","title":{"rendered":"End User Experience Management"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.26.1&#8243; background_color=&#8221;rgba(252,210,11,0.47)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_stops=&#8221;#fcd20b 29%|rgba(33,48,183,0) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#2130b7&#8243; background_color_gradient_start_position=&#8221;29%&#8221; background_color_gradient_end=&#8221;rgba(33,48,183,0)&#8221; 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MIVU\u2019s user sentiment analysis helps you gauge employee satisfaction and address pain points, leading to a more productive and satisfied workforce.<\/p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Automated Remediation&#8221; image=&#8221;https:\/\/splitpoint.io\/uk\/wp-content\/uploads\/sites\/2\/2024\/06\/software-18.png&#8221; content_max_width=&#8221;1100px&#8221; image_icon_width_tablet=&#8221;&#8221; image_icon_width_phone=&#8221;80px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Poppins|600|||||||&#8221; header_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;2em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_slide=&#8221;10%&#8221; animation=&#8221;off&#8221; link_option_url=&#8221;#&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;80px&#8221; box_shadow_spread=&#8221;-10px&#8221; box_shadow_color=&#8221;rgba(44,54,92,0.2)&#8221; image_max_width_tablet=&#8221;&#8221; image_max_width_phone=&#8221;80px&#8221; image_max_width_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_vertical__hover_enabled=&#8221;on&#8221; box_shadow_blur__hover_enabled=&#8221;on&#8221; box_shadow_vertical__hover=&#8221;50px&#8221; box_shadow_blur__hover=&#8221;180px&#8221; child_filter_saturate__hover=&#8221;150%&#8221; child_filter_saturate__hover_enabled=&#8221;on&#8221;]<p>Quickly address issues with MIVU\u2019s automated remediation features. This capability allows you to resolve common problems automatically, reducing the burden on your IT support team and ensuring that users can continue their work with minimal interruption.<\/p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Comprehensive Dashboards&#8221; image=&#8221;https:\/\/splitpoint.io\/uk\/wp-content\/uploads\/sites\/2\/2024\/06\/software-21.png&#8221; content_max_width=&#8221;1100px&#8221; image_icon_width_tablet=&#8221;&#8221; image_icon_width_phone=&#8221;80px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Poppins|600|||||||&#8221; header_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;2em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_slide=&#8221;10%&#8221; animation=&#8221;off&#8221; link_option_url=&#8221;#&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;10px&#8221; box_shadow_blur=&#8221;80px&#8221; box_shadow_spread=&#8221;-10px&#8221; box_shadow_color=&#8221;rgba(44,54,92,0.2)&#8221; image_max_width_tablet=&#8221;&#8221; image_max_width_phone=&#8221;80px&#8221; image_max_width_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_vertical__hover_enabled=&#8221;on&#8221; box_shadow_blur__hover_enabled=&#8221;on&#8221; box_shadow_vertical__hover=&#8221;50px&#8221; box_shadow_blur__hover=&#8221;180px&#8221; child_filter_saturate__hover=&#8221;150%&#8221; child_filter_saturate__hover_enabled=&#8221;on&#8221;]<p>Create customizable dashboards that correlate data from multiple sources to provide a holistic view of end user experiences. These dashboards help you monitor key performance indicators and make informed decisions to improve the overall digital workspace.<\/p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Feature&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;85%&#8221; max_width=&#8221;1440px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;96px|15%|96px|60px|true|false&#8221; custom_padding_tablet=&#8221;|30px||30px|true|true&#8221; custom_padding_phone=&#8221;76px|20px|76px|20px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#ff885a&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.26.1&#8243; _module_preset=&#8221;df96b77a-cd4f-44a8-a771-2d6347592b53&#8243; header_2_font=&#8221;Barlow Condensed||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;64px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||16px||false|false&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<h2>Assess Campus and Branch Infrastructure<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5ff55506-da7d-4dd7-b409-9d62c7203201&#8243; text_font=&#8221;Archivo||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.72)&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<p>Is your campus and branch infrastructure sufficient for the modern-day workplace?<\/p>\n<p>The Covid-19 pandemic has fundamentally changed the way organisations operate. As more companies transition from onsite workflows to cloud-based systems, it is crucial to understand the impact on your infrastructure.<\/p>[\/et_pb_text][et_pb_blurb title=&#8221;Wifi Experience Signal Strength&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; image_icon_background_color=&#8221;#05060d&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;16px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;16px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#05060d&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<ul>\n<li>Measure the strength of the wifi signal to ensure reliable connectivity.<\/li>\n<li><strong>Noise<\/strong>: Monitor interference that can affect wifi performance.<\/li>\n<li><strong>AP Information<\/strong>: Gather data on access points to optimise placement and performance.<\/li>\n<li><strong>SSID\/BSSID<\/strong>: Track and manage your network identifiers for better control.<\/li>\n<\/ul>[\/et_pb_blurb][et_pb_blurb title=&#8221;Local Gateway Latency&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; image_icon_background_color=&#8221;#05060d&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;16px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;16px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#05060d&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<ul>\n<li>Assess the delay in data transmission through your local gateways to ensure efficiency.<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; 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_module_preset=&#8221;df96b77a-cd4f-44a8-a771-2d6347592b53&#8243; header_2_font=&#8221;Barlow Condensed||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;64px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||16px||false|false&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<h2>Monitor Response Times for Business-Critical Applications<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5ff55506-da7d-4dd7-b409-9d62c7203201&#8243; text_font=&#8221;Archivo||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.72)&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<p>Response times are critical to establishing the performance of your business workflows and applications.<\/p>\n<p>Enhancing employee performance and productivity is a key driver for organisational change. Providing highly performant systems is imperative to avoid productivity losses, such as the infamous &#8220;spinning wheel&#8221; delays.<\/p>[\/et_pb_text][et_pb_blurb title=&#8221;Synthetic Transactions&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; image_icon_background_color=&#8221;#05060d&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;16px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;16px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#05060d&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<ul>\n<li>Use synthetic transactions to simulate user interactions and measure response times to critical destinations.<\/li>\n<li><strong>TCP<\/strong>: Track response times to critical network destinations to identify and resolve latency issues.<\/li>\n<\/ul>[\/et_pb_blurb][et_pb_blurb title=&#8221;DNS Monitoring:&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; image_icon_background_color=&#8221;#05060d&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; 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image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;16px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;16px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#05060d&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<ul>\n<li>Measure the time taken for data to travel to a destination and back to evaluate network performance.<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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_module_preset=&#8221;df96b77a-cd4f-44a8-a771-2d6347592b53&#8243; header_2_font=&#8221;Barlow Condensed||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;64px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||16px||false|false&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<h2>Ensure Optimal Performance of IT Assets<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5ff55506-da7d-4dd7-b409-9d62c7203201&#8243; text_font=&#8221;Archivo||||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.72)&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<p>Understanding the performance of your IT assets and ensuring continuous maintenance allows your employees to achieve optimal performance.<\/p>[\/et_pb_text][et_pb_blurb title=&#8221;Resource Monitoring&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; image_icon_background_color=&#8221;#05060d&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;16px&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Barlow Condensed|500|||||||&#8221; header_text_color=&#8221;#05060d&#8221; header_line_height=&#8221;1.5em&#8221; body_font_size=&#8221;16px&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation=&#8221;off&#8221; header_font_size_tablet=&#8221;16px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#05060d&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243;]<ul>\n<li>Keep track of your IT assets to ensure they are operating at peak efficiency.<\/li>\n<li><strong>Machine Stats<\/strong>: Monitor critical metrics such as CPU usage, memory, and storage.<\/li>\n<li><strong>OS Versions<\/strong>: Ensure all machines are running the latest operating system versions for security and performance.<\/li>\n<li><strong>Packages Installed<\/strong>: Track installed software packages to maintain compliance and optimise performance.<\/li>\n<\/ul>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; 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